Always-On Communications for Better Service and Sales

 A business VoIP service allows you to conduct all your communications over the internet (the cloud). Calling via VoIP (voice over internet protocol) is significantly cheaper than connecting to your customers via landlines. It's helpful for your retail business to implement VoIP solutions because you can cut costs, allowing you to focus on buying more inventory and expanding your targeting.

Cloud-based communication software for your retail or e-commerce store lets you track your calling history much better. You can integrate the cloud-based tools with your internal system, ensuring your data stays accurate. You'll also be able to cut costs with well-priced VoIP and SMS routes and reach new customer bases with DID numbers. Cloud solutions open up many new ways to leverage your business worldwide.

When you have a call center (or at least a customer-facing department) for your online retail store, you'll have the opportunity to both indirectly and directly maximize your sales. You'll be able to help customers complete their transactions cost-effectively if they have any technical troubles. In turn, these customers will appreciate your support, recommend your products to friends, and write third-party online reviews, maximizing your potential for new clients.

The best part about cloud-based VoIP systems for businesses is that they require very little hardware. All you need is a device with internet browser capabilities, and you'll be able to connect to the platform. If you're working in a VoIP-based call center with a high volume of inbound and outbound calls, your office must ensure you have the necessary bandwidth to accommodate all of the activity. Besides that, you're ready to start calling when you're connected.

Yes! With CommPeak, security is our number one priority. CommPeak is certified by ISO 27701 and ISO 27001, highlighting our commitment to robust safety measures. We are also GDPR compliant as a part of our ISO 27701. We know that for retail and e-commerce marketplaces, customer and internal data is sensitive, so we do everything to ensure that only authorized personnel can access the necessary information.

Your staff can work from anywhere in the world with cloud-based tools. Instead of coming into a physical office, they can work from home, their favorite coffee shore, or even while abroad. Moreover, all your calling activity is synced onto one platform by switching to the cloud. You'll always have access to important customer information and be able to deliver personalized service.

VoIP is the right choice for you if you need to communicate with customers over the phone. Even if you're not operating a fully-fledged call center, VoIP communications are still more cost-effective than regular landlines. VoIP enables you to reach customers worldwide at the lowest prices, keeping your operational costs down while maximizing your potential market base. Don't limit your retail business to costly landlines.

CommPeak's retail and e-commerce call center solutions operate on a pay-per-use model. You simply need to upload credit to your account, and then you can start using our VoIP service and SMS API. If you'd like to upgrade to our Cloud PBX or CommPeak Dialer, head to our pricing pay to view the latest monthly fees. We consistently offer some of the best prices in the market.

Nowadays, yes. When first created, VoIP connections were much less reliable than copper landlines. However, that was over twenty years ago. Engineers have worked out the major kinks of the protocol, and one would have difficulty discerning between the quality of VoIP and landlines. The major difference today is the cost! VoIP is significantly cheaper, keeping operational costs low for your business.

Regarding call quality and cost, CommPeak far exceeds other providers in the marketplace. We have ten points of presence strategically located around the globe to ensure your VoIP communications are routed through the shortest distance possible - minimizing the chances of interruptions and delays. We also work with an extensive network of partners to make sure we can offer our customers the best market prices.