Elevate Your Guests’ Travel Experience

Travel call software is an application that you access via the internet to communicate with your customers. Instead of using traditional landline calling equipment for your travel business, cloud-based software enables you to make and receive calls from any device. Calling software for business harnesses Voice over Internet Protocol (VoIP) to create cost-effective connections between your business and your clients.

These solutions are communication tools that are accessible from any internet-enabled device. Your hospitality contact center will connect to a cloud-based communication solution provider and integrate with their network. Once you're connected, you can call your customers via internet routing (as opposed to traditional copper wires). These solutions also typically come with advanced options like user-friendly dashboards to track your operational activities more effectively.

Yes. Our professional services team can configure our PBX to integrate seamlessly with your internal PMS or CRM. Our team constantly configures custom integrations. We understand that your business operations are more manageable when you can perform all necessary actions from one place (i.e., bookings and communications). Allow them up to three business days to complete the integration.

CommPeak offers a pay-per-use billing model for hospital and travel contact centers. Moreover, there's no commitment required, so all you need to do is top up your account when your balance is running low. We have fixed rates for other services like our Cloud PBX and CommPeak Dialer, so check out our pricing page or get in touch with our sales team for more specific information.

Our travel and hospitality contact center solutions help your staff stay organized. You can manage customer details, reservations, and communications all from a single platform. With click-to-call, your team won't need multiple dashboards to complete their work. This integration minimizes downtime and manual data entry. Plus, if you get intelligent tools like the Cloud PBX, you'll get access to critical calling data like average wait time and call time, allowing your staff to optimize their performance.

You only need a smart device (laptop, desktop, tablet) and an active internet connection to get started. Sign up for a free account with CommPeak and then contact a sales team member. They'll give you more information and connect you with professional support staff who customize your PBX according to your needs. After that, you're ready to start calling and optimizing your communications!

In addition to using hospitality phone systems in the call center, you can also use them at the front desk! CommPeak's cloud communication solutions support both inbound and outbound calls from destinations worldwide, so your receptionists can chat with guests regardless of location or prefix. You'll also significantly reduce your call calling costs with a cloud-based calling system at your front desk.

A hospitality contact center solution is essential to handle booking inquiries and outreach sales efforts effectively. Your other employees are busy meeting guests' in-person needs. When you have a dedicated department for calls, travelers have greater trust in your services, knowing you can give them undivided attention. Nowadays, travel services succeed with their customer service reputations, so it's critical to make sure you provide the best care.

We recommend equipping your travel business with our VoIP infrastructure and Cloud PBX. These solutions allow you to communicate cost-effectively to customers worldwide and effortlessly track your activity. CommPeak also offers additional, practical tools such as Speech-to-Text, which can transcribe any of your call recordings into easy-to-read transcripts in case you forget important information or need to double-check requested dates.

Do your research and get to know the vendors available! While there might be cheaper options, choosing a provider with a solid reputation and extensive industry experience is better. CommPeak has been a travel and hospitality calling solutions provider for over a decade, so we know what our customers need. We work 24/7 to ensure our systems remain up, allowing your business to be available for customers whenever necessary.