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Best Tools That Will Increase the Efficiency of Your Call Center

CommPeak Blog

October 21, 2020

Out of the many communication channels you have with customers, voice calls are one of the most effective. Although some don’t enjoy talking on the phone, many more appreciate the personal touch of speaking to a real person, which boosts your brand loyalty.

On the other hand, calling clients is a resource-consuming process. Thankfully, there are several tools that make handling communications much more efficient, ensuring you accomplish more while delivering exceptional customer service.

Interactive Voice Response

An Interactive Voice Response (IVR) guides customers to the appropriate agent, reducing the number of times they need to be transferred. By the time the client reaches the agent, there is already a clear understanding of what needs to be done. Moreover, The IVR can even direct clients towards a solution without needing to speak with someone.

Configure your IVR with the CommPeak Dialer or Cloud PBX today, streamlining your communication process.

Austomatic Lead Distribution

If your call center deals with hundreds of leads each day, it can be taxing for managers to dole out responsibilities manually. With the CommPeak Dialer, however, they don’t need to! Just upload your lead lists to the Dialer and let our innovative software do the rest. You can configure it to distribute leads based on language, experience, skill level and so much more.

Stop wasting your time on manual tasks! Get started today.

Dialing automation

In addition to ideally matching agents and leads, the CommPeak predictive Dialer also automatically dials numbers. Moreover, it takes into account the appropriate time to call and displays a localized caller ID. It eliminates agents’ need to listen to ringtones and voicemails and prevents human errors. All you need to do is talk!

Efficiency, Effectivity, Loyalty, and More!

With all of the otherwise manual processes automated, your call center can:

  • Accomplish more throughout the day
  • Boost brand loyalty
  • Deliver exceptional customer service
  • Reduce human error
  • And more!

For businesses that are looking to grow, efficiency is key. CommPeak ensures that this process is easy, allowing you to focus on your customers.

Contact us today!