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Common myths and misconceptions about VoIP communications

CommPeak Blog

February 9, 2021

The internet has come a long way since becoming commercially available in the mid-’90s — it has changed the way we search for and save data, watch and create content, and communicate with one another. The internet has also brought about a major revolution for businesses – from producing advertising campaigns to enabling online shopping and making connections with customers easier via VoIP (Voice Over IP).

Indeed, few virtual arenas have developed as quickly and massively as VoIP-based communications for businesses, particularly over the past decade. Nevertheless, these extremely helpful solutions remain dogged by quite a few misconceptions that range from only partially correct to downright false. So with this article, we want to dispel a few.

6 Common Myths and Misconceptions About VoIP Communications

Lower Costs Do Not Equate to Lower Quality

The early days of VoIP-based communications at the turn of the century gave way to two of today’s most prominent misunderstandings about the service: 1) It was inherently more costly and 2) If the VoIP solutions weren’t more costly, the call quality would be quite poor and therefore unsustainable for any serious business.

While that may have been true a decade or two ago – such is no longer the case.

VoIP-based communication is now actually cheaper than POTS (Plain Old Telephone Service). A switch to VoIP usually saves a company 50% – 75% on average communication expenses and, as high-speed internet continues to spread, the gap has only increased. 

But the lower costs do NOT come at the expense of quality. Today’s VoIP communication users benefit from greater internet speeds and improved prioritization over regular internet traffic.

VoIP suppliers can offer multiple routes for each call to be connected. Using different tiered connections and suppliers, vendors help customers achieve optimal call quality to both landline and mobile phones.

In fact, VoIP communication has become so advanced and commonplace that many major companies the public believe to be utilizing “standard” operators actually use VoIP, mostly due to the heavy costs involved with maintaining old copper-based phone lines.

VoIP Only Helps Megastores, Not the Corner Store 

Another widespread myth about VoIP communication is that it only becomes helpful after a company becomes large enough and can therefore harness its full potential. However, nothing could be further from the truth.

As any business VoIP service provider will tell you — the beauty of any decent VoIP solution is that it can easily change and grow along with your business needs. Need another extension in your store? Just tick a couple of boxes to connect it. 

CommPeak allows any business to easily communicate with its customers and route calls using advanced communication solutions. Unlike the old days in which changes required additional hardware and communication “cabinets,” CommPeak solutions can often be applied at the click of a mouse or, at worst – a simple call.

No matter how big or small your business is, VoIP is the most convenient way to communicate with customers or colleagues alike. CommPeak can take that convenience to even higher levels.

VoIP is Overly Complicated

With the roots of this misconception stemming from the past, this VoIP-based fiction is no longer credible in today’s world. 

When VoIP communication solutions were in their infancy, they relied mostly on ancient operating systems, under-defined communication tools, and people with very specific sets of skills to help them run smoothly.

But that reality is most definitely water under the bridge, especially for CommPeak’s products, which have put “ease of use” at the forefront of its designs.

For example, when managing a call center, employees no longer need the in-house IT person to help create a new extension for the latest recruit. Nor do they need extra support to access the latest agent data about last Friday’s promotion. CommPeak makes those solutions more accessible than ever before and puts control at your fingertips.

“All of CommPeak’s communication solutions are very easy to understand and manage – I can make changes to rules, campaigns, routing, and users without having to wait,” said one CommPeak customer.

You Never Know What You’re Paying For

There are few statements more false about VoIP than this one. The majority of VoIP-based solutions provide users with access to data that is not only helpful but is also accurate down to the minute.

CommPeak’s communication solutions can track and analyze anything from call duration, location, and cost to the real-time stats for the agent on the call.

These insights allow for executives to make decisions based on accurate and current information rather than the monthly statement from their communication company that was two weeks out of date by the time it got to the company.

Your Calls are at Risk

The internet still somewhat resembles the Wild West, just like it did in its early days. Yes, there are risks out there if you’re not careful with your data, but technological advancements have made IP communication more secure — if you know what to demand from your VoIP vendor.

CommPeak helps businesses combat potential security threats by employing business VPN solutions that safeguard your communication from end to end. They encrypt calls and other forms of electronic communication, protect you from outside incursions, and make sure that all data, voice or otherwise, stays completely confidential.

Some products do not even require a VPN because they have already been embedded with safety processes. For example, the CommPeak softphone encrypts calls end-to-end automatically, giving your conversations another layer of protection.

CommPeak is also  ISO27001:2013 certified, further signifying its ongoing commitment to the safety and security of its customers’ private data.

VoIP is the Only Addition You’ll Need

Yes, you will have already made a great stride into the future by finally subscribing to a VoIP provider. 

But once you’ve taken that step, why would you deny your business the ability to leap light years ahead technologically while at the same time increasing your efficiency? Why settle for a 5% increase in sales when you could get  50%? Or 500%?

When you opt to use CommPeak’s full suite of communication solutions, you can enjoy not only better VoIP communication technology but also a range of smart tools that would help you.

Enhance smart lead sorting and management, build tailored SMS campaigns, grow your local presence in multiple countries using DID numbers and bolster your security with the CommPeak VPN gateway.

All those capabilities can help your business take the next step. So yes, you can opt for just VoIP, but wouldn’t it be better to accomplish more?

CommPeak Solutions Debunk VoIP Myths and Misconceptions

Creating communication solutions in-house with the customer’s point of view in mind, CommPeak is always working on multiple ways of improving your business’s security and call quality in every corner of the world.

Every day, CommPeak commits to making your company’s experience better while also putting an end to these and the many other myths and misconceptions about VoIP communication.

If you’d like to learn more about how CommPeak is eliminating these myths – contact us.