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Is VoIP Good for Small and Medium Businesses?

CommPeak Blog

January 28, 2021

There is a common misconception that, while Voice over IP technology (VoIP) is the optimal choice for large enterprises that deal with a high volume of long-distance calls, it’s more beneficial for small- to medium-sized companies (SMEs) to stick to traditional landline telephony.

But is that really the case?

8 Benefits of VoIP Solutions for Small and Medium Businesses

If you consider your company small- or mid-sized, you may think that traditional telephony is enough to cover all your business needs. However, the reality is that landlines are basically obsolete. On the other hand, IP communications are flexible, reliable, and cost-effective, prepared to tackle modern-day needs.

Regardless of industry and size, most businesses rely on connecting with their customers, making sales, and growing. With VoIP, these businesses can do so seamlessly.

1. Excellent Call Quality

You can’t afford to lose customers due to call interruptions and jitters. With CommPeak’s VoIP Service, you’ll get superior quality solutions and direct, shorter connections to Tier 1 providers, ensuring your voice travels the quickest route and that your customers can hear you clearly.

2. Cost-Effectiveness  

Operating costs for our VoIP phone system, compared to those for traditional landline telephony, are much lower. Therefore, you can significantly cut your costs on domestic and international calls. Using DID Numbers, you can call worldwide, paying local rates instead of expensive international ones.

3. Flexibility

If you’re always on the go, VoIP is the best option, allowing you to conduct your business anytime, anywhere, as long as you have a computer and stable internet connection. Moreover, VoIP is easily scalable and can grow along with your call center. 

If you’re ready to start taking advantage of all that VoIP has to offer, contact us today!

4. Simplification

It is almost effortless to set up and manage your CommPeak VoIP Service, and you can get straight to work after some basic configurations. Using VoIP is very easy, as well. It doesn’t take much effort and time for your employees to master the technology.

5. Increased Productivity

VoIP drastically improves your employees’ productivity levels, allowing them to make calls with the click of a button. Additionally, a modern VoIP system seamlessly integrates with any CRM system, meaning you’ll always have access to the most up-to-date data. 

6. Competitive Edge

SMEs often struggle to distinguish themselves from the big enterprises. However, with the right VoIP provider, businesses can more effectively manage communications. VoIP connects you with thousands of leads at little cost, irrespective of where they are, maximizing your chances of success.

7. Rich Calling Features

Using CommPeak VoIP solutions, you’ll gain access to valuable features basic telephony lacks — call forwarding, call transfer, IVR, conference calls, virtual numbers, and much more. 

8. Multi-Functionality

VoIP technology goes well beyond making and receiving calls. The best VoIP phone systems for medium businesses can incorporate other communication and automated solutions like the predictive Dialer, Cloud PBX, and SMS Service. This way, your company gets a seamless, truly unified experience.

VoIP: The Wisest Choice for Any Sized Business

So, is VoIP a wise choice for your SME? Yes! Whether you run a small, medium, or large company, VoIP will significantly boost your operations.

However, keep in mind that not all providers offer a complete VoIP packaged solution like CommPeak. We provide businesses of any size with unmatched communication power, flexibility, and global reach.

Want to try out VoIP technology for your small or medium business? Contact us today!