Inbound and Outbound Routing
Call Flow Management
Omnichannel Engagement
Allow agents to further engage customers via SMS, WhatsApp, or Telegram during or after a call.
Click-2-Call Integration
Adds dialing to your CRM, bringing together calling and customer data in one place, streamlining workflows, saving time, and leading to better conversations.
Random & Local Caller IDs
Display local or rotating numbers to appear more local and trustworthy, reduce spam tagging, and increase call pickup rates.
Call Blending
Agents can handle both inbound and outbound calls in the same shift to maximize productivity.
Inbound IVR
Use automated voice menus to route callers to the right agent or desk, lowering staffing costs and freeing up agent time.
Call Routing Simulators
Test call route configurations safely before deploying to avoid service disruptions.
real-time oversight
Performance Management & Live Monitoring
User & Agent Time Management
Control system access and monitor agent break activity to keep workflows secure, improve visibility, and optimize overall performance.
Real-Time Dashboards
Stay on top of operations with live visibility into agent and queue performance. Managers can respond in the moment, while agents track their own activity and progress toward targets. Optional TV Mode supports large-screen display.
Customizable Agent Interface
Customize the agent interface to match your workflows and preferences, improving usability and supporting more efficient operations.
Real-Time Critical Alerts
Alert managers of critical issues before they escalate and keep agents informed with updates that support better conversations.
Call Transfers & Conferences
Route active calls or bring others into the conversation mid-call to streamline collaboration, resolve issues faster, and improve the customer experience.
Listen, Whisper & Barge
Monitor live calls to coach agents or step in when needed, improving service quality and helping agents respond more skillfully during challenging conversations.
performance insights
Analytics & Reporting
Delivers performance insights that help managers measure productivity and identify where agents need support.
Delivers performance insights that help managers measure productivity and identify where agents need support.
reliable connections
Call Quality & Connectivity Management
Call Center Regions
Enable globally dispersed teams by assigning agents to the optimal server for their region to reduce latency and support a high-quality connection experience.
Agent & Network Stats
Track real-time connection quality and agent network performance to fix issues before they affect calls.
Device Connection Management
Automatically redirects low-performing connections to alternative servers, preventing dropped calls and reducing frustration for both agents and the people they’re speaking to.
Built-in Softphone
Use a browser-based phone tool with calling, contact, and history features included for convenience.
Voice Generator
Converts text into voice recordings, adding flexibility when creating IVR flows.
HD Voice
Provides agents with high-definition audio to ensure every call sounds clear and professional.
Contact Our Sales Team Today
Our team makes sure your onboarding journey is stress-free. Once you create an account, reach out to us via or the contact form. We'll help you decide which solutions are right for your business.
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frequently asked questions