Inbound and Outbound Routing
Call Flow Management
Omnichannel Engagement
Allow agents to further engage customers via SMS, WhatsApp, or Telegram during or after a call.
Click-2-Call Integration
Adds dialing to your CRM, bringing together calling and customer data in one place, streamlining workflows, saving time, and leading to better conversations.
Random & Local Caller IDs
Display local or rotating numbers to appear more local and trustworthy, reduce spam tagging, and increase call pickup rates.
Call Blending
Agents can handle both inbound and outbound calls in the same shift to maximize productivity.
Inbound IVR
Use automated voice menus to route callers to the right agent or desk, lowering staffing costs and freeing up agent time.
Call Routing Simulators
Test call route configurations safely before deploying to avoid service disruptions.
