Built-In AI Capabilities
Intelligent Dialing
Predictive Dialing
Predicts agent availability, places multiple outbound calls simultaneously, and routes answered calls to available agents, reducing no answer calls and increasing talk time.
AI Call Analysis
Generate call transcripts to monitor performance and improve training. Use AI-driven summaries with key insights and sentiment analysis to identify important calls.
Dynamic Ratio Calling
Optimize your calling pipeline with automatic adjustment of outbound dialing rates.
Interactive Voice Response (IVR)
Automate call handling with intuitive flows, routing customers to the right agents or channels, efficiently managing high call volumes with fewer resources.
Voice Generator
Converts text into voice recordings, adding flexibility when creating IVR campaigns.
pipeline visibility
Lead Management
Prioritizes leads that have interacted with your business, enabling proactive customer engagement.
Prioritizes leads that have interacted with your business, enabling proactive customer engagement.
reach the right leads
Lead Optimization
Local Calling Times
Set call times based on a lead's region or availability to catch them at the right moment.
Voicemail Skip
Skips calls that go to voicemail, ensuring your agents connect with live leads.
Omnichannel Messaging Inbox
Integrated into the dialer, this shared messaging inbox lets agents extend outreach and engagement beyond voice via channels such as SMS or WhatsApp.
Call Availability Detection
Detects busy or unavailable numbers, filtering out irrelevant calls so your team stays connected and productive.
Automatic Number Correction
Fixes lead phone numbers formatting errors to improve connection rates.
Dynamic Caller ID
Adapt your outbound caller ID display to match your strategy. Choose from multiple caller ID display options, including local numbers, to build trust and increase answer rates.
monitor teams
Performance Management
Multi-Location Management
Manage remote teams from one system, keeping productivity high and maintaining operational control across all locations.
Live Performance Dashboards
Monitor agent performance and call insights in real time, giving you the visibility needed to track productivity and optimize operations.
Live Agent Monitoring
Track agents' real-time activities, including call statistics, for a comprehensive view of call operations and more efficient team management.
Listen, Whisper & Barge
Listen in, transfer or join in on calls, for improved training and service quality.
Agent Time Management
Track and manage agent breaks and clock-out reasons in real time, giving you visibility into agent availability.
Real-Time Critical Alerts
Get notified about key issues such as low ASR, lead availability, or low agent response times.
Reports and Analytics
Create custom performance reports and access analytics to gain insights and make data-driven decisions.
control access
Security
Set user roles to control access, protect data, and ensure workers see only what they need.
Set user roles to control access, protect data, and ensure workers see only what they need.
Contact Our Sales Team Today
Our team makes sure your onboarding journey is stress-free. Once you create an account, reach out to us via or the contact form. We'll help you decide which solutions are right for your business.
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frequently asked questions