Built-In AI Capabilities
Intelligent Dialing
Predictive Dialing
Predicts agent availability, places multiple outbound calls simultaneously, and routes answered calls to available agents, reducing no answer calls and increasing talk time.
AI Call Analysis
Generate call transcripts to monitor performance and improve training. Use AI-driven summaries with key insights and sentiment analysis to identify important calls.
Dynamic Ratio Calling
Optimize your calling pipeline with automatic adjustment of outbound dialing rates.
Interactive Voice Response (IVR)
Automate call handling with intuitive flows, routing customers to the right agents or channels, efficiently managing high call volumes with fewer resources.
Voice Generator
Converts text into voice recordings, adding flexibility when creating IVR campaigns.
