CommPeak Blog
April 27, 2022
CommPeak Blog
April 27, 2022
Working in customer service has always been challenging, especially when your job is to answer calls all day. Unlike in a physical store, you can’t…
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March 30, 2021
A new variable has transformed the “supply and demand” model: the customer experience. 86% of all buyers have said revealed that they are willing…
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March 24, 2021
The prominence of remote work grew recently due to the outbreak of the global pandemic. But now, even as the pandemic subsides and the world…
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March 18, 2021
Your contact center is the heart of the organization. The center, aptly named, is the first communication line for customer engagement, feasibly impacting your business’s…
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April 22, 2020
Running a call center is stressful! You have to manage hundreds, if not thousands, of calls, all while maintaining the highest customer service standards. To…
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March 26, 2020
Worldwide, millions of people have been forced to work remotely due to the catastrophic coronavirus pandemic. Call centers are likewise under immense pressure to keep…
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March 23, 2020
CommPeak is pleased to announce the launch of our full Click2Call integration with the Zoho CRM. Now, your call center can take full advantage of…
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