CommPeak Blog
April 27, 2022
Working in customer service has always been challenging, especially when your job is to answer calls all day. Unlike in a physical store, you can’t…
Read moreA new variable has transformed the “supply and demand” model: the customer experience. 86% of all buyers have said revealed that they are willing…
Read moreThe prominence of remote work grew recently due to the outbreak of the global pandemic. But now, even as the pandemic subsides and the world…
Read moreYour contact center is the heart of the organization. The center, aptly named, is the first communication line for customer engagement, feasibly impacting your business’s…
Read moreRunning a call center is stressful! You have to manage hundreds, if not thousands, of calls, all while maintaining the highest customer service standards. To…
Read moreWorldwide, millions of people have been forced to work remotely due to the catastrophic coronavirus pandemic. Call centers are likewise under immense pressure to keep…
Read moreCommPeak is pleased to announce the launch of our full Click2Call integration with the Zoho CRM. Now, your call center can take full advantage of…
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