Commpeak Telemarketing in Action

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Telemarketing (sometimes known as inside sales or telesales) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be […]

October 7, 2015 / By admin

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What is CommPeak Predictive Dialer?

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A predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations, while minimizing the occurrence of someone answering when no agent is available. When dialing numbers one at a […]

October 7, 2015 / By admin

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Understanding TDoS Attacks On Your VoIP Telephony System

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Surprisingly, one of the most disruptive techniques of compromising your brand-new VOIP telephony system has been around for years. Nonetheless, it is still very hard to fight and prevent. We are talking about the Denial of Service attacks of course, or their more telephony-specific variety called Telephony Denial of Service attacks (TDoS). What are TDoS […]

August 13, 2015 / By Sasha

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Understanding Jitter and Packet Loss and How They Can Impact The Call Quality Of Your VoIP Telephony System

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Keeping up with our best practices, today we’re offering you more insight into successful implementation and use of your VoIP telephony system, regardless of which communication solution of Commpeak.com you are using (direct inward dialing numbers, short duration termination, etc). Some of the most frequent VoIP quality issues involve what are known as jitter and […]

July 30, 2015 / By Sasha

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Vanity Phone Numbers: Explore Their Marketing Potential

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Is your company already benefiting from a toll-free number? Don’t worry, we are not going to recite the perks all over again. If you have been following our blog or have done a little research, you already have a solid list of reasons to use toll-free origination. Today, we’d like to go a bit deeper […]

July 1, 2015 / By Sasha

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What is VoIP Redundancy and Why is it Important for Successful VoIP Implementation?

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With all the benefits that VoIP origination offers to small businesses and big international companies, there is still a vulnerable spot that makes many customers doubt whether the game is worth the candles. This is of course, the Internet connection. We’ve already talked about securing enough bandwidth and checking if there are any weak spots […]

June 24, 2015 / By Sasha

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Explore Life-Saving VoIP Opportunities as a Healthcare Provider

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In recent years, Voice over Internet Protocol, or simply VoIP, has been making advances in all kinds of businesses, and we are quite sure that soon, it will kick legacy telephony systems out of the market. Indeed, its benefits can’t be ignored and are forcing more and more companies to revamp their telephone practices. However, […]

June 17, 2015 / By Sasha

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Levels of Security When Setting up Your SIP Account

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Following my post on how to correctly authenticate your SIP account, I wanted to discuss the authentication options on a security level. There are always security concerns when accessing sensitive information via the Internet, and this is why CommPeak offers several different levels of security when setting up your SIP account. As you can see […]

October 21, 2014 / By Sasha

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Mystified by VoIP? Check Out the Most Prevalent VoIP Misconceptions

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Although VoIP has been making grounds within the last decade, people still are hesitant to make the jump to VoIP. Not only are businesses unaware of the potential benefits of using VoIP services, there are some common misconceptions that I would like to address here. It’s expensive By switching your system to VoIP, you actually […]

August 25, 2014 / By Sasha

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VoIP Cost Effective Solution for Your Business

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Switching to a VoIP service can dramatically reduce your costs in ways you may not have guessed! By tossing out those hard-line phones and upgrading to a VoIP service, you not only are simplifying your communication system, but you are cutting your costs almost immediately. Using your internet connection to make phone calls is a […]

August 12, 2014 / By Sasha

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