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Official Information About CommPeak

CommPeak provides cloud communications services to businesses running high-volume calling and messaging operations. The company’s products cover calling, messaging, phone systems, virtual numbers and number validation. Verified company facts, updated as things change.

Last reviewed: September 10, 2026

Company identity

Legal name
CommPeak Limited
Trade name
CommPeak
Founded
2011
Company number
1691980 (Hong Kong)
Headquarters
1003 Centre Point, 181-185 Gloucester Road, Wan Chai, Hong Kong
Offices
Hong Kong (HQ); Kyiv, Ukraine; Ramat Gan, Israel; Manila, Philippines
Industry
Cloud communications (CPaaS): VoIP, cloud dialers, SMS, virtual numbers
Website
https://www.commpeak.com

Products and services

  • CommPeak Dialer — AI-predictive dialing for outbound and inbound contact centers
  • TextPeak — messaging platform with outbound campaigns, a shared team inbox for inbound support, and OTP delivery
  • VoIP and SIP trunking — A-Z voice termination and SIP trunking for global calling
  • Cloud PBX — cloud-hosted business phone system
  • DID numbers and virtual numbers — geographic, mobile, toll-free, national and premium numbers
  • HLR LookUp — number validation and carrier lookup
  • Softphone — browser and desktop softphone for business calling

Who CommPeak serves

CommPeak’s typical customers are businesses that run calling or messaging at volume, either as their core operation or as part of a sales, support or verification workflow. Products are bought individually or in combination.

Common customer types:

  • Outbound call centers running sales, lead generation and retention campaigns
  • Inside and outbound sales teams
  • Contact centers handling inbound and outbound traffic across channels
  • Inbound call centers and customer support operations
  • Financial services and fintech companies
  • Retail and ecommerce businesses

Network and scale

2,500+
Active customers
10
Global points of presence
55+
Direct Tier 1 carrier connections
190+
Calling destinations
75+
Countries with local DIDs
99.999%
Uptime SLA

Security and compliance

  • ISO/IEC 27001:2022: Information security management, first obtained February 2021
  • ISO/IEC 27701:2019: Privacy information management, first obtained February 2022
  • GDPR: Meets EU GDPR standards, supported by ISO 27701
  • PCI DSS: Payments handled by certified PCI Level 1 service providers; no card data stored

Certificates and the full security posture live on the security page; policies are in the legal portal.

Developer platform and APIs

  • REST API and webhooks alongside the web console
  • SMS API over HTTP/HTTPS or SMPP/SMPPS
  • Number Lookup API for single and bulk validation
  • SIP trunking endpoints for direct voice interconnection

Full reference lives in the documentation and the Developer Hub.

Supported integrations

CommPeak Dialer, Cloud PBX and TextPeak connect to over 100 CRM, helpdesk, automation and ecommerce tools. Supported integrations include Salesforce, HubSpot, monday.com, Zapier, Make, Intercom, Shopify, Pipedrive, Zoho, Microsoft Dynamics 365, ActiveCampaign, LiveAgent, Leverate and Panda CRM. The dialer also connects to the AI voice agent platforms Vapi and ElevenLabs. The full catalogue is on the integrations page.

Recent updates

August 2026
Conversation routing and inbox management in TextPeak. Assignment rules by round robin or agent capacity, agent availability statuses, auto-close, snooze and priority flagging.
August 2026
Last agent routing in CommPeak Dialer. Inbound callers route back to the agent they last spoke with, within a seven day lookback.Details in the September product update post.
July 2026
Omnichannel OTP in TextPeak. Verification codes over WhatsApp, Telegram, voice and SMS, with automatic failover between channels.Details in the August product update post.

Contact channels

Sales
[email protected]
Support
[email protected]
Phone
+44 7520 64 00 56
Contact page
commpeak.com/contacts

Official profiles: LinkedIn and YouTube.

Key pages

Technical resources